Last updated: [DATE]
1. Who we are
HariERP is provided by [REGISTERED BUSINESS NAME], [ADDRESS] (“we”, “us”). For any question about privacy, write to [CONTACT EMAIL].
When a business uses HariERP, the business decides what information it keeps about its own customers, suppliers and staff. For that information we act on the business’s instructions, as its service provider.
2. What we collect
- Account details: your company name, address, tax number, and the names, email addresses and phone numbers of the people who sign in.
- Business data you enter: products, stock, customers, suppliers, invoices, payments, employees and the like.
- Messages you send us: website enquiries and Help & Support tickets, with any files you attach.
- Technical data: the IP address and time of changes (kept with records for security and audit), and basic logs needed to run the service.
- Billing details: your package, invoices and payment records. We do not store card numbers.
3. How we use it
- To provide HariERP, keep it secure and fix problems.
- To send service emails: invoices, payment reminders, password resets and replies to your messages.
- To answer enquiries and support tickets.
- To meet legal and tax duties.
We do not sell your information, and we do not use your business data for advertising.
5. Cookies and browser storage
The website remembers a few settings in your browser, such as light or dark mode and your country for prices. The app keeps your sign-in in your browser so you stay signed in. We do not use advertising cookies.
6. How long we keep it
We keep your data while your account is active. If a payment is late, your account becomes view-only, but your data is not deleted.
When you close your account, we delete or anonymise your data within [NUMBER] days, except records we must keep by law (such as tax invoices).
7. Security
Data is sent over encrypted connections. Each company’s data is kept separate, every person signs in with their own account, and roles limit what each person can see. Passwords are stored as one-way hashes.
8. Your rights
You can ask to see, correct, export or delete your personal information by writing to [CONTACT EMAIL]. Business users can also export their data from reports at any time.
Grievance officer (where the law asks for one): [NAME], [EMAIL].
9. Children
HariERP is a business service and is not meant for children.
10. Changes to this policy
If we change this policy in a way that matters, we will tell account owners by email or in the app before the change takes effect.