Last updated: [DATE]
1. Try first
Every package starts with a free trial and no card is needed, so you can check that it fits before you pay anything.
2. Cancelling
You can turn auto-renew off at any time under Subscription in the app, or by writing to us. Your subscription stays active until the end of the period you have paid for, and then ends. No further invoices are raised.
3. Refunds
- Payments for a period that has started are not refunded, except where this policy or the law says otherwise.
- If you were charged twice, or charged the wrong amount, we refund the difference in full.
- If you pay for a yearly plan and ask within [NUMBER] days of paying, we refund the unused months [OR: your payment in full].
- Moving to a cheaper plan takes effect at the end of the current period, so nothing is refunded for the change.
4. How refunds are paid
Write to [CONTACT EMAIL] with your company name and invoice number. Approved refunds are paid back to the account or method you paid from within [NUMBER] working days.
5. Online store purchases
Businesses that sell through an online store made with HariERP set their own refund and return rules for their shoppers. Please contact that business directly.